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Exits, Voices and Social Investment : Citizens' Reaction to Public Services download pdf

Exits, Voices and Social Investment : Citizens' Reaction to Public Services download pdf

Exits, Voices and Social Investment : Citizens' Reaction to Public Services.cPeter John
Exits, Voices and Social Investment : Citizens' Reaction to Public Services
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Author: Peter John
Number of Pages: 206 pages
Published Date: 01 Jan 2015
Publisher: CAMBRIDGE UNIVERSITY PRESS
Publication Country: Cambridge, United Kingdom
Language: English
ISBN: 9781107484184
File size: 27 Mb
File Name: Exits,.Voices.and.Social.Investment.Citizens'.Reaction.to.Public.Services.pdf
Download Link: Exits, Voices and Social Investment Citizens' Reaction to Public Services
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Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.

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